Services

You want to make smart business decisions based on sound financial and operational information. But setting up and maintaining the systems to provide that information takes time and money — resources you’d rather spend on something else.

Outsourcing your IT operations to an application service provider (ASP) is a practical, cost-effective alternative to buying and implementing your own systems. You have continuous access to the technology you need to run your business — without the risks, costs and time-consuming responsibilities associated with developing and maintaining your own IT infrastructure.

How we can help

At RSM McGladrey, you have:

• Access to industry leading accounting, financial, customer relationship management and groupware applications like Microsoft Business Solutions Dynamics GP® without making large investments in hardware and software.
• A business partner who helps you understand what the numbers mean and how to use your information to make the right decisions for your business.

We are a full-service, SAS 70 Level II certified ASP. That means we provide complete solutions in a secure environment. We offer all of the services needed to fully support your IT applications. In addition to hosting your applications, our local consultants provide implementation support and any needed customization. Depending on the level of flexibility you need, we provide dedicated systems built to your specifications and devoted solely to your applications, or standard applications available at a lower cost.

Once your system is up and running, we’re responsible for the time-consuming, routine system administration. We take care of upgrades, help-desk support and training, freeing you and your staff to focus on what really matters — using information to grow your business and serve your customers.

We’re available whenever you need us. Standard technical support is provided 12 hours a day, every business day, or there is also a 24/7 technical support option.

We understand that the way people work has changed. With ASP, your staff is able to access your applications from the office, from home or when they’re traveling. All that’s needed is a computer and an Internet connection.

Our security is significantly more robust than what most companies experience in-house. Your applications are hosted on servers located at a secure, state-of-the-art facility — a certified IBM Tier 3 Data Center. This gives you:

• Physical security: Multiple levels of security, a climate-controlled environment, smoke and fire detection and video camera surveillance to protect your system from intrusion.
• Data security: Secure links, data encryption and firewalls to ensure the safety of your data.
• Reliability: Daily back up and off-site storage, redundant data lines, a back up power supply and rapid response disaster recovery measures are in place.

There are several advantages to outsourcing your application hosting, including:

• Smaller upfront investment: Get access to sophisticated systems without having to invest in expensive hardware and software, constant upgrades, and a large IT staff.
• Predictable monthly costs: Predictable monthly fees allow you to manage the total cost of technology ownership and better budget your IT costs.
• Faster implementation: Because we already have know-how, and in most cases the hardware and applications, you are up and running with a new system in days or weeks rather than months or years.
• Freedom from administrative responsibilities: Without the burden of building an internal IT infrastructure, you can focus your staff and resources on strategic business systems and processes that promote the growth of your business.
• Unlimited growth potential: As your business grows, you can quickly scale your systems to meet your changing needs. We deploy new applications and upgrades throughout your organization from one centralized location.
• Minimal hardware investment: Because your applications run on our central server, you don’t need an expensive wide area network (WAN) or state-of-the-art PCs. You’re always operating at the industry standard, without having to continually upgrade your system.

Why RSM McGladrey
At RSM McGladrey, we understand you face unique challenges when outsourcing your IT operations. With this in mind, we offer a customized, flexible approach that’s based on your technology needs.

Unlike many other providers, RSM McGladrey offers a full range of other business consulting services to our clients. We provide risk management, operational consulting and financial services as part of a full-service strategy. This helps make the transition to a new information system go smoothly.