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Effective capacity and process management are essential to ensuring service quality, equipment and space utilization, costs and revenue capture and patient, staff and physician satisfaction. A number of signs may indicate that your organization is experiencing problems managing its patient-throughput processes, including

• Increased costs
  
• Reduced physician, employee and patient satisfaction
  
• Decreased quality of care perceptions
  
• Lost referrals (and associated revenue) due to inability to accept patients
  
• Inability to increase positive margin admissions due to throughput constraints
  
• Lack of control over entry, multiple entry point, unpredictability
  
• Misalignment between demand and staff mix and hours
  
• Poor or unavailable capacity/process performance measures
  
• Sub-optimal use of information systems
  

To overcome these deficiencies and sustain efficient, high-quality services, you need to develop a strategic approach to capacity and process management, and the Health Care Services Team of RSM McGladrey can help you do just that. Our team of experienced health care consultants has assisted numerous health care organizations through our Specialized Knowledge SM and experience in capacity and process redesign, performance management, clinical and nonclinical operations, change enablement, organization development and the use of management information.

Our Approach
Based on a broad range of industry “best practices,” we have developed an integrated approach that incorporates the critical elements for successful capacity and process management and positions your organization for long-term, improved performance. Customized to your organization’s individual needs, our approach

• Integrates critical capacity and process elements to identify common issues and interdependencies and to develop sustained solutions;
  
• Aligns capacity and process improvement strategies with organizational culture, structures, incentives, information and communication;
  
• Identifies and implements improvements on both a departmental and a cross-functional basis;
  
• Focuses organizational structures and accountability around capacity and process opportunities;
• Enlists physician and staff participation in managing capacity and improving processes.

Utilizing this approach, we can help your organization achieve

• Benchmarked performance across key metrics (e.g., decreased ED LOS and bypass hours, achieved upper quartile satisfaction in quality, cost and revenue performance);
  
• Optimized use of organizational resources (e.g., staff, operating rooms, ancillary services, inpatient beds);
  
• Efficient patient flow models that align and coordinate hospital resources and structures;
  
• Increased revenue and reduced costs;
  
• Increased physician referrals;
  
• Improved employee satisfaction.