Industries

With improving customer satisfaction as a goal, many health care organizations are trying to address customers’ increasing needs while facing intense labor shortages, low employee morale, quality of care concerns and pressure to maintain or increase operating margins.

RSM McGladrey can help you over-come such challenges. Through our Leadership and Services Improvement program, we help you create a service culture characterized by a passion for excellence on the part of leaders and employees, resulting in strengthened leadership and dramatically improved customer satisfaction.

Our Approach
Our integrated, customizable program typically extends over a six to 12 month timeframe and includes

• Leadership, culture and performance assessment
  
• Program design for leadership development and service improvement
  
• Leader education/training
• Process facilitation and support
  
• Application of industry “best practices”
  
• Tools and methods to support leadership and service initiatives
  
• Leader and team coaching
  

Our approach builds upon existing structures and organizational initiatives and incorporates an emphasis on individual growth and development through “hands-on” learning and accountability, recognition and rewards and a foundation of progressive leadership competencies. Using this approach, we can help your organization improve leadership and staff morale and reduce both turnover rates and cycle times for recruitment. We can also help your organization achieve sustainable, upper-quartile results in the areas of customer satisfaction and loyalty.