Operational Process Review and Improvement
At RSM McGladrey, we offer the following operational improvement services:
Collection agency assessment
Health care organizations strive to improve collection agency recovery to offset increasing bad debt expenses. A collection agency assessment helps your organization and its collection agency work together efficiently and effectively to collect on bad debt, which can have a significant impact on your revenue cycle.
Operational assessments
Using an operations diagnosis tool, our consultants produce a thorough evaluation of an organization’s overall operational performance as well as a department-specific analysis. We help identify opportunities for process improvement and make recommendations regarding better use of labor resources, equipment and technological resources.
Practice management reviews
The operating efficiency of medical practices is directly tied to the work of providers. And medical practices typically organize themselves and build their infrastructure based on this work. Because of this, we evaluate the practices, processes and systems that impact what and how much work is done, who does it and where it comes from. We assess inputs (e.g., staff and other resources used to accomplish work) and outputs (e.g., quality of work and timeliness) to determine proper balance. Our practice management reviews are designed to improve access, reduce costs, improve quality and increase customer satisfaction.
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